Terms & Conditions
↗ LAST UPDATED AUGUST 18, 2026
Terms & Conditions
Welcome to EZE-Link. These Terms & Conditions (“Terms”) govern your use of the EZE-Link website, services, shipment booking facilities, delivery services, and related products and services (collectively, the “Services”). By accessing our website, requesting a quotation, booking a shipment, or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
About EZE-Link
EZE-Link provides logistics, transportation, courier, freight, collection, and door-to-door delivery services for individuals and businesses.
EZE-Link may provide Services directly or through third-party carriers, transportation providers, customs agents, delivery partners, and other logistics service providers.
Legal Business Name: EZE-LINK
Business Address: Guangzhou, China
Email: info@eze-link.com
Telephone: +86 134 3095 6163
Eligibility
You must provide accurate and complete information when using our Services.
By using EZE-Link, you confirm that:
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You have the authority to send or receive the shipment.
You will comply with all applicable laws and regulations.
You will not use our Services for unlawful purposes.
If you are booking a shipment on behalf of a company or another person, you confirm that you have authority to do so.
Booking and Shipment Information
When booking a shipment, you are responsible for providing accurate information, including:
Sender’s full name and contact information.
Recipient’s full name and contact information.
Collection and delivery addresses.
Package dimensions and weight.
Description of the goods.
Quantity and value of the goods.
Required customs information.
Any special handling requirements.
Incorrect or incomplete information may result in additional charges, delays, failed delivery, return of the shipment, or cancellation of the shipment.
EZE-Link is not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the customer.
Pricing and Charges
Prices may depend on factors including:
Shipment weight and dimensions.
Collection and delivery locations.
Delivery service selected.
Distance and transportation requirements.
Customs duties and taxes.
Fuel or other applicable surcharges.
Special handling requirements.
Additional services requested by the customer.
Any quotation provided by EZE-Link may be subject to verification of the actual shipment weight, dimensions, contents, destination, and applicable charges.
If the actual shipment differs from the information provided during booking, EZE-Link may adjust the final price accordingly.
Payment
Payment must be made using the payment method made available by EZE-Link.
Where applicable, shipments may not be collected, dispatched, or delivered until payment has been successfully received.
The customer is responsible for any applicable taxes, customs duties, import fees, handling fees, or other charges associated with the shipment unless expressly stated otherwise.
If a payment is reversed, disputed, rejected, or charged back without valid justification, EZE-Link reserves the right to suspend Services and recover any amounts owed.
Collection and Delivery
EZE-Link will make reasonable efforts to collect and deliver shipments within the estimated timeframe provided at the time of booking.
Delivery times are estimates and are not guaranteed unless EZE-Link expressly agrees otherwise in writing.
Delivery may be affected by circumstances outside our reasonable control, including:
Weather conditions.
Traffic or transportation disruption.
Customs inspections or clearance.
Government restrictions.
Strikes or industrial action.
Natural disasters.
Security incidents.
Incorrect or incomplete addresses.
Recipient unavailability.
Incorrect documentation.
Carrier delays.
Unexpected operational circumstances.
Where a delivery attempt is unsuccessful, additional delivery attempts, storage, return, or other charges may apply.
Address and Recipient Responsibilities
The customer must provide a complete and accurate delivery address and recipient contact information.
The recipient may be required to provide identification, a signature, delivery confirmation, or other information before receiving the shipment.
EZE-Link may consider a shipment delivered when it has been delivered to the specified address or to an authorized person or location in accordance with the applicable delivery procedure.
Shipment Packaging
Customers are responsible for ensuring that shipments are properly packaged and protected for transportation.
Packaging must be suitable for the nature of the goods and the normal handling conditions associated with transportation.
EZE-Link may refuse or suspend a shipment if it appears to be inadequately packaged, unsafe, damaged, leaking, or otherwise unsuitable for transportation.
Prohibited and Restricted Items
Customers must not use EZE-Link to transport goods that are prohibited or restricted by applicable law, regulations, carrier policies, customs authorities, or destination-country requirements.
Prohibited or restricted items may include, depending on applicable laws and transportation requirements:
Illegal drugs and controlled substances.
Explosives.
Weapons and ammunition.
Hazardous or dangerous materials.
Flammable substances.
Certain chemicals.
Counterfeit goods.
Stolen goods.
Perishable goods where the selected service does not support them.
Live animals unless expressly approved.
Items prohibited by customs authorities.
Any other goods prohibited under applicable law.
The customer is responsible for declaring the contents of the shipment accurately.
EZE-Link may inspect, refuse, hold, return, or dispose of a shipment where permitted by law if it reasonably suspects that the shipment contains prohibited, restricted, undeclared, or incorrectly declared goods.
Customs, Duties and Taxes
For international shipments, the customer is responsible for providing accurate customs information and documentation.
Depending on the shipment and destination, customs duties, import taxes, VAT, brokerage fees, clearance fees, storage charges, or other governmental or carrier charges may apply.
Unless expressly stated otherwise, these charges are the responsibility of the sender, recipient, or other party legally responsible for them.
EZE-Link cannot guarantee that a shipment will clear customs within a particular timeframe.
Customers must comply with all applicable import and export requirements.
Shipment Tracking
Where tracking is available, EZE-Link may provide shipment tracking information through its website, application, email, SMS, or other communication channels.
Tracking information may be supplied by EZE-Link or third-party transportation providers.
Tracking information is provided for informational purposes and may occasionally be delayed or inaccurate due to operational or technical circumstances.
Cancellations and Refunds
Cancellation and refund eligibility depends on the status of the shipment and the specific service purchased.
Where a shipment has not yet been collected or dispatched, the customer may request cancellation subject to applicable charges.
Once a shipment has been collected, dispatched, processed, or handed to a third-party carrier, cancellation may not be possible or may result in additional charges.
Any applicable refund will be processed using the original payment method unless otherwise agreed.
Failed Delivery and Returned Shipments
If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept the shipment, customs issues, unpaid charges, or another reason, EZE-Link may attempt redelivery or return the shipment to the sender.
The customer may be responsible for additional transportation, storage, customs, handling, and return charges.
Loss, Damage and Claims
Customers should report any loss, damage, or delivery issue to EZE-Link as soon as reasonably possible.
Claims may require supporting information such as:
Shipment or tracking number.
Proof of purchase.
Photographs of damaged packaging and goods.
Description of the damage or loss.
Evidence of the value of the goods.
Other documentation reasonably requested by EZE-Link.
Any claim must be submitted within the applicable claim period communicated by EZE-Link or the relevant carrier.
Where a third-party carrier is responsible for transportation, claims may also be subject to that carrier’s terms, conditions, and liability limits.
Limitation of Liability
To the maximum extent permitted by applicable law, EZE-Link will not be responsible for indirect, incidental, special, consequential, or purely economic losses arising from the use of our Services.
This may include loss of profits, loss of business, loss of anticipated savings, loss of opportunity, or loss of reputation.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Where liability is legally limited, EZE-Link’s liability may be limited to the amount permitted under the applicable service terms, carrier conditions, or applicable law.
Customer Responsibility
The customer is responsible for any loss, cost, penalty, claim, damage, duty, tax, or expense resulting from:
Incorrect shipment information.
Incorrect customs declarations.
Misrepresentation of shipment contents.
Improper packaging.
Sending prohibited or restricted goods.
Failure to provide required documentation.
Violation of applicable laws or regulations.
Third-Party Service Providers
EZE-Link may use third-party carriers, couriers, freight companies, customs agents, payment processors, technology providers, and other service providers to provide the Services.
Where third-party providers are involved, their own terms and conditions may also apply.
EZE-Link will take reasonable steps to select appropriate service providers but cannot guarantee the performance of every third-party provider.
Website Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation of the website.
Upload malicious software or harmful code.
Submit fraudulent information.
Copy or misuse our website content, branding, or intellectual property.
Use automated systems to access the website in a way that disrupts its operation.
Intellectual Property
All EZE-Link trademarks, logos, branding, website content, graphics, text, software, and other materials are owned by or licensed to EZE-Link unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.
Privacy
Your use of EZE-Link is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Changes to These Terms
EZE-Link may update these Terms from time to time.
Updated Terms will be posted on this website with a revised “Last Updated” date.
Your continued use of the Services after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Force Majeure
EZE-Link will not be responsible for failure or delay caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, war, terrorism, civil unrest, government action, epidemics, pandemics, strikes, transportation failures, infrastructure failures, severe weather, customs delays, or other events beyond reasonable control.
Governing Law
These Terms shall be governed by the laws of [Country/State/Province], without regard to its conflict-of-law principles.
Any disputes arising from these Terms or the Services shall be subject to the jurisdiction of the courts of [Jurisdiction], unless applicable law requires otherwise.
Contact Us
If you have questions about these Terms & Conditions, please contact:
EZE-Link
Email: info@eze-link.com
Phone: +92-333-555-6478
Address: Karachi, Pakistan
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