Privacy Policy
↗ LAST UPDATED AUGUST 18, 2026
Privacy Policy
EZE-Link (“EZE-Link”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, request a quotation, book a shipment, contact us, or use our logistics and door-to-door delivery services.
1. Who We Are
Legal Business Name: EZE-LINK
Business Address: Guangzhou, China
Email: info@eze-link.com
Telephone: +92-333-5456478
For privacy-related questions or requests, you can contact us using the information above.
Information We Collect
Depending on how you use our Services, we may collect information such as:
Personal Information
Full name.
Email address.
Telephone or mobile number.
Billing information.
Delivery address.
Collection address.
Recipient information.
Account login information.
Identification or verification information where required.
Communication preferences.
Shipment Information
When you send or receive a shipment, we may collect:
Shipment reference or tracking number.
Package weight and dimensions.
Description of goods.
Declared value.
Customs information.
Delivery instructions.
Collection and delivery details.
Proof of delivery information.
Information concerning delivery attempts.
Payment Information
Payments may be processed through third-party payment providers.
We may receive information such as payment status, transaction reference, payment method, and limited payment details.
Where third-party payment processors handle card information, EZE-Link may not directly receive or store the full card number.
Technical Information
When you use our website, we may automatically collect information such as:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Date and time of visits.
Referring website.
Website interaction information.
Cookies and similar technologies.
How We Use Your Information
We may use personal information to:
Create and manage your account.
Process shipment bookings.
Arrange collection and delivery.
Provide shipment tracking.
Communicate with senders and recipients.
Process payments.
Provide quotations.
Provide customer support.
Handle complaints and claims.
Process refunds where applicable.
Facilitate customs clearance.
Detect and prevent fraud.
Protect the security of our website and Services.
Improve our Services and website.
Send service-related communications.
Send marketing communications where legally permitted and where appropriate consent has been obtained.
Comply with legal, regulatory, tax, customs, and law-enforcement requirements.
Shipment Recipient Information
If you provide information about another person, such as a recipient, you are responsible for ensuring that you have a lawful basis or permission to provide their information where required by applicable law.
We may use recipient information solely as reasonably necessary to provide the requested logistics and delivery Services, communicate about the shipment, complete delivery, comply with legal requirements, and maintain appropriate business records.
Cookies
Our website may use cookies and similar technologies.
Cookies may help us:
Keep the website functioning correctly.
Remember preferences.
Maintain sessions.
Understand website usage.
Improve website performance.
Measure marketing effectiveness.
Provide relevant advertising where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
How We Share Information
We may share personal information with trusted third parties when reasonably necessary to provide our Services.
These may include:
Delivery and courier companies.
Freight and transportation providers.
Customs brokers and agents.
Warehousing providers.
Payment processors.
Technology and hosting providers.
Customer support providers.
Fraud prevention and security providers.
Analytics and marketing service providers.
Professional advisers.
Government authorities and regulatory bodies where legally required.
We do not sell your personal information merely as part of providing our standard logistics Services.
International Data Transfers
Because logistics services may operate across multiple countries, your information may be transferred to or accessed from countries other than the country in which you are located.
Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of the information.
The purpose for which it was collected.
The duration of our relationship with you.
Legal and regulatory requirements.
Tax and accounting requirements.
Dispute resolution requirements.
Fraud prevention and security needs.
When personal information is no longer required, we may securely delete or anonymize it where appropriate.
Data Security
We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been accessed without authorization.
Marketing Communications
Where permitted by law, EZE-Link may send promotional emails, SMS messages, or other marketing communications about our services, offers, or updates.
You can unsubscribe from marketing communications by using the unsubscribe option included in the communication or by contacting us.
You may continue to receive essential service communications, such as shipment updates, transaction confirmations, security notifications, or important account information.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format.
Lodge a complaint with an applicable data protection authority.
Some rights may be subject to legal exceptions or limitations.
To exercise an applicable privacy right, contact us using the details provided below.
Children's Privacy
Our Services are not intentionally directed toward children who are below the minimum age required to use such services under applicable law.
We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by law.
Third-Party Websites
Our website may contain links to third-party websites, payment services, tracking systems, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
Payment Providers
Payments may be processed by third-party payment providers.
When you make a payment, information may be processed directly by the applicable payment provider according to its own privacy policy and terms.
EZE-Link does not necessarily control the information collected directly by payment providers.
Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors use our website and to improve our marketing activities.
These technologies may collect information about your device, browsing activity, website interactions, and advertising activity.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, technology, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes to These Terms
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
EZE-Link
Email: info@eze-link.com
Phone: +92-333-5645785
Address: Karachi, Pakistan
We will review privacy requests and respond within the timeframe required by applicable law.
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What Our Customer are Saying
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